10 ASSESSMENT CRITERIA
The awarding of PALACE@sea distinction is based on the assessment criteria listed in this appendix. The indicators for each criterion are not standard facts but set examples to guideline the assessment. The candidate yachts are advised to include these elements in the record attached to their application file in order for the commission to examine their full potential. Each criterion is examined separately and is not considered exclusive of other criterion. The assessment criteria consist of:
I. The character and uniqueness of the yacht
The yacht’s prestigious character and distinguished nature is related to it being chartered by famous and international personalities in different fields. It is essential to highlight the elements that make the yacht unique and stand out. When evaluating this quality, one indicator is the sign of appreciation of its uniqueness internationally, shown when the yacht is referenced in international press all over the world.
II. The distinguishing design of the yacht
This assessment criterion is based on the outstanding design that distinguishes the yacht. The superior quality of design can be shown in the general spaces, owner’s suite, guest cabins, beach club, sundeck, galley and wellness areas.
III. The aesthetics and outstanding quality of the material
The aesthetics and outstanding quality of the material are important elements that will be taken into consideration and carefully analyzed when valuing the high quality and excellence on board. These are assessed by taking into account the elements of comfort and the elements that create a welcoming venue. These elements include:
- Presenting a voluminous and sophisticated space
- Co-operation with renowned naval architects and interior designers
- Exclusive art and flower decoration
- Use of noble material
- Prestige
- Quality, origin and fabric of the cabin and bathroom linen and hospitality products provided
IV. Tailored service
It is important to be able to adapt services according to guests’ needs and expectations and therefore personalize the services provided on board. Tailored service is assured when the yacht meets specific requirements making sure it is maintained, operated and administered to highest standard.
V. Service consistency
A consistent level of quality is achieved when the service attributes expected by the guests are delivered. The excellent qualification of the crew works as an indicator to evaluate the service consistency. This is assessed through a guest service which is available round the clock, including interior, deck and galley departments.
VI. The speed of service
The speed of service is based on time and how fast a service can be provided for the guest. This is assessed by the length of time taken for guests to receive their service on board.
VII. The quality of the cuisine and bar
Important qualities that help creating a remarkable experience include the features provided by the galley and bar. These high quality features include a gourmet cuisine using top ingredients and serving dishes that are carefully prepared to a high standard, together with an excellent wine list and a signature cocktail menu.
VIII. The crew’s motivation for excellence
The crew’s motivation to achieve excellence includes identifying the actions set up by the management in order to guarantee distinction in the service provided on board. An effective management of the training budget is an indicator enabling the evaluation of this criterion. Another indicator is implementing incentive plans for the crew which will encourage loyalty and enhance the motivation for excellence.
IX. Actions regarding sustainable development
The responsible actions undertaken by management in sustainable development are examined in relation to the quality and achievement in social and environmental elements. The indicators to evaluate the environmental achievements include eco-labels obtained and the steps taken in order to enhance environmental performance, from fuel efficiency and waste management to the elimination of single-use plastics on board.
X. Economic indicators that differentiate service excellence
Economic indicators will be examined and will constitute elements of analysis in the assessment of a candidate yacht’s ability to claim the PALACE@sea distinction. The indicators are related to the commercial performance of the vessel in comparison with the average of the charter fleet.
